After a sale is completed from one of your activated points offers, the associated rewards will appear in your dashboard as pending. It can take up to 48 hours (sometimes more) for merchants to notify us of a completed sale. Cash back as points rewards may be marked as pending if a merchant places a temporary hold on the sale:
- Merchants typically place a hold of 30+ days to ensure the order is not canceled or returned. This hold period may be longer depending on the merchant (e.g., the hold period for hotel bookings can extend until after your stay ends).
- After a merchant’s hold period has cleared, your transaction status will change from pending to confirmed and you will receive an email notification from Shop Your Way.
If your transaction has been completed and you don't see the points, please open a ticket here so we can investigate.