First check for any ad blockers or firewalls that may be preventing the extension from working. Even being signed onto a work VPN can sometimes prevent some extensions from functioning properly. If your merchant is still not offering cash back after confirming no other issues, it’s possible our merchant relationship changed and that merchant is no longer a part of our network.
If you have a favorite merchant that is no longer supported or one that you wish to be included in the cashback rewards Shop Your Way Everywhere program, then contact us here and simply let us know the merchant name!