To close your Shop Your Way Mastercard®:

You will need to contact Citibank to close the Shop Your Way Mastercard® credit card. 

Please note that closing your Shop Your Way Mastercard® will not close your SYW points account. 

Citibank's contact number: 877-816-9063

Citibank Online Assistance TTY: 1-800-325-2865

Website link https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_SYW&langId=en_US#signon

To close your Shop Your Way Points Account:

If you'd like to close your SYW points account, please Contact Us.

Please note that closing your SYW points account will not close the Shop Your Way Mastercard® account. 

Once closed, any remaining points will be lost. 

Before you close your SYW points account, did you know you can redeem your eligible

points for gift cards to your favorite brands? Check your points balance here.