Contacting a friendly Shop Your Way representative is simple.
Click on the "Contact Us" button below or at the top right of this page and send us a message. Our agents are available Monday through Friday so please expect a response within 24-48 hours from when you send us a message. Weekends will be longer, however.
Please click the link below to open a help request.
If you need to contact Citibank concerning your Shop Your Way Mastercard®:
You can log into your Shop Your Way Mastercard® account and view your account by visiting the below link:
You can also contact Citibank by phone at the below phone numbers:
ADDITIONAL PHONE NUMBERS
TTY for the Hearing Impaired
Outside the U.S., Canada and Puerto Rico, Call Collect